How Information Technology is Applied to the Government Operation: A case of municipal government online administrative services construction in City J

技术应用是技术与组织关系的核心环节。本文以J市政府网上行政服务系统两期项目的建设过程为案例，尝试从组织内部核心行动者的认知及其策略互动的视角，剖析信息技术在政府组织中的应用过程和运作机制。研究发现，信息技术在政府组织中的应用是一个具有很强实践情境特征的微观政治过程，围绕着不确定性的组织命题，不同层级的核心行动者形成对信息技术及其机遇和约束的基本认知，并在权力—利益关系的作用下开展复杂的策略互动，最终塑造了信息技术的应用效果。本文在案例叙述和分析的基础上，提炼出权力集中程度和利益冲突程度两个关键维度，尝试依此建立不同治理情境下信息技术应用的分类模型。研究结论可以为技术与组织关系以及政府部门间关系研究提供可能的分析思路。

The application of technology is at the core of the relationship between technology and organizations.Based on the construction process of an online administrative service system in the city hall of City J, this paper probes into the application of information technology in government organizations and its operation mechanism.It studies the key actors comprehension and their strategic interaction within the organizations.The paper reveals that the application of information technology in government organizations is a micro political process with a strong practical approach.Despite the uncertainty of the organizations proposition to cope with information technology, core actors at different levels form basic comprehension about the opportunities and limitations of the information technology, carry out strategic interactions under the framework of the “powerinterest”relationship, and hence shape the application effect of the information technology.Based on the narration and analysis of the case, this paper proposes two key dimensions——the degree of power centralization and the degree of conflicts of interests to clasify models of the application of information technology in different governing situations.This paper provides possible implications for the study of the relationship between technology and organizations as well as the interrelationship between government sectors.

谭海波、孟庆国、张楠

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